[Resolved] Citrus Payment Solutions — money not refunded after cancellation of order | |
I was placing an order on zara india online on 29th november at 8:06 am and had opted for payment via upi. I then did the payment through google pay for which zara had used citrus payment gateway. I did the transaction via [protected]@axisbank and money got debited from my account but zara did not received the amount. So zara cancelled the order from their side as it keep pending Its been 2 days yet i have not yet get back the refund nor had i got any email or message regarding my money. Kindly check my concern and give me refund of my money at the earliest. Was this information helpful? | |
Jan 2, 2020 Complaint marked as Resolved Verified Support Dec 01, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
From my AXIS bank today rupees 296749 has been made for my plot 1026B sector38 gurgaon. Payment ID is [protected].
Kindly send me receipt asap.
call me [protected]
Regards
We are unable to trace any transaction with the provided details. Please share the below details via help.payu.in to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team