[Resolved] Citrus Payment Solutions — money not transferred | |||
I have transferred fund from my union bank of india current account to my kotak personal saving account which was not transferred from past two days but hey to be resolved. And this was done thru citrus payment gateway and money debited from current but not credited to my saving amounting 40, 275. I have installed kotak 811 app from where this fund transfer was made and gateway used was citrus. It was taking lot of time when this transaction was made and after ward there was an error shown error connection time out. Please look into this seriously and do the needful. Was this information helpful? | |||
Apr 22, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Mar 17, 2018 Citrus Payment Solutions Customer Care's response Dear Shanshad, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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