Citrus Payment Solutions — My order from zara paid through citrus payment solution

I made a purchase on zara and paid the amount via upi of Rs 5180.00 on 25-07-21 to VPA [protected]@axisbank(UPI Ref No[protected]. My account was debited but the order has not been generated in zara . I want my refund immediately
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Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

Regards,
Team Citrus
Deepshikha shrestha's [Complaint's author] reply, Jul 25, 2021
Email id: deepshikhapradhan917@gmail.com
Phone no : 7908889121
Deepshikha shrestha's [Complaint's author] reply, Jul 25, 2021
How do I attach the screen shot
Email id : [protected]@gmail.com
Phone no: [protected]
Transaction Id:[protected]
Amount : 5180
Date : 25th July 2021
I’ve attached the screen shot of the transaction as well.

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