[Resolved] Citrus Payment Solutions — Need update on Refund Status from Citrus Solutions Pvt Ltd- Zara Order | |
I was placing an order on Zara India online on 1st July 2021 and had opted for payment via UPI. I then did the payment through PhonePe for which Zara had used citrus payment gateway. I did the transaction via Kotak Mahindra Bank and money got debited from my account but Zara did not received the amount. So I have cancelled my order from Zara as it keep pending. I haven’t been initiated a refund. Kindly check my concern and give me refund of my money at the earliest. Thanks! Was this information helpful? | |
Aug 26, 2021 Complaint marked as Resolved Verified Support Jul 05, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID OL[protected] processed on[protected] for Rs. 2080.00 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team | |
 2 Comments | |
Comments
Thanks for looking into it. Waiting for the update on the payment status.
Reply
Hi, My 25000rs credit card amount deducted but not refunded, i made transaction thru citrus payment gate way for my icici preduntial policy, when my amount will be refunded
policy no 19953427 and did the transaction on 30th oct 2022
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policy no 19953427 and did the transaction on 30th oct 2022
Citrus Payment Solutions Customer Care's response, Nov 4, 2022
Verified Support
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team Citrus
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