[Resolved] Citrus Payment Solutions — nios d. el. ed course fee have been paid but application status is showing payment not made | |
Dear sir, Today morning (30.09 2017) at 10:58 am, i, kanchan sinha mahapatra, asstt. Teacher of physical education subject in sabrakone high school (Bengali medium), p. O.- sabrakone, dist.-bankura, 722149, west bengal, applied for d. El. Ed nios and have paid ₹4553.10 through sbi debit card as course fee but application status is showing payment not made. But the above mentioned amount has been debited from my account. Transaction narration and reference no.- by debit card othpg 003061 citrus pay nios mumbai After deduction the above mentioned amount from my a/c the message which i got from sbi as transaction message is- Thank you for using your sbi debit card 559xx6691 for a purchase worth rs4553.1 on pos nios1136045 at citruspay nios txn# 003061. On account of this problem now i am facing a serious problem as i have not been enrolled yet in the course and today os the last date of registration. I have not been given any enrollment number yet. Reference no.- d[protected] All the documents regarding the payment are attached herewith. So i request you to make an early arrangement to solve the problem. Kindly do the needful and oblige. Thanking you. Yours faithfully, Kanchan sinha mahapatra Asstt. Teacher Sabrakone high school (Bengali medium) Correspondence email [protected]@gmail.com Mob no.- [protected] School udise code-[protected] Was this information helpful? | |
Nov 10, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 09, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
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