Citrus Payment Solutions — not reflected payment with gas agency

I made a payment through citrus gateway by using upi app GPay. I got the link to pay online from HP gas and selected citrus payment gateway. The transaction is done from GPay upi app which was done successfully but was not reflected in gas agency and from citrus gateway also no message. I am able to see the transaction in hdfc Bank and also in GPay.

Below are payment details:

Amount: 734
Date: 18.04.2020

HP gas consumer no: 600339
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