[Resolved] Citrus Payment Solutions — online net banking payment recharge for airtel digital tv

raghuraman raghu

from Bengaluru, Karnataka

Address:

103 Friends paradise Sahakarnagar E - block, 13th main, 9th cross Cauvery Public School road, 560092

I have done a payment through your company through net banking for my air tel digital tv service charges. The transaction id is citruspay[protected]
Dated 08.12.19 at 13. 13 48 hours through yes bank.

The same is not reflected in my account. Neither do i have confirmation receipt from your company for the same.
I have lodged a complaint with airtel as well..

Kindly resolve at the earliest.

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Jan 9, 2020

Complaint marked as Resolved

Verified Support

Dec 09, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details via help.payu.in to to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team