Citrus Payment Solutions — online payment made but not reflected | |||
I had made payment against movie through ticketnew.com. On 02/08/2017 at 7:10 pm. For amount rs 210 through axis bank internet banking. Payment process failed at the end of transaction (After otp was input). My axis bank account has been debit for this amount but ticketnew.com says no ticket generated I have received email from axis bank indicating my account has been debited for rs 210.79/- with info: inb/[protected]/citrus payment solution Please let me know if this transaction is successful or the amount will be credited back to my account. My mail id: [protected]@gmail.com Mobile number: [protected] Was this information helpful? | |||
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Citrus Payment Solutions customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I was paying rs 3288 for NIOS exam fee on 1st August 2017 at 10:47pm . With transaction number txn #[protected] the amount was debited but the web portal shows transaction failure. The money is not yet refund in my account so kindly arrange to refund to the incurred amount
Mob : +91 [protected]
transaction number txn #[protected]
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Mob : +91 [protected]
transaction number txn #[protected]
Citrus Payment Solutions Customer Care's response, Aug 10, 2017
Verified Support
Hi,
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team