[Resolved] Citrus Payment Solutions — online payment not received by the beneficiary

[Resolved] Citrus Payment Solutions — online payment not received by the beneficiary

S Subodh Padhya from Mumbai, Maharashtra

Dear sir/madam On 4th april 2019 while i am making payment through hdfc net banking for property tax to gandhinagar municipal corporation for rs.1, 491.62 through citruseazypay the amount has been deducted by bank but the transaction showing failed and showed as "we regret the inconvenience caused. The page you have requested is not available at this time" The details are as under: Paid for property tax Paid to gandhinagar municipal corporation Paid on 4th april 2019 Paid through hdfc netbanking Paid reference [protected]-citruseazypay Reference no.[protected] Kindly refund the said amount of rs.1, 491.62 immediately which was failed on 04.04.2019 I am also attaching bank statement for your kind and easy perusal. With regards Subodh h. Padhya Gandhinagar, gujarat. +1 photos Was this information helpful? No (0) Yes (0)
Apr 10, 2019 Complaint marked as Resolved The Money has been received by the beneficiary now and the issue is solved and closed. Verified Support Apr 08, 2019 Citrus Payment Solutions Customer Care's response Hi Subodh, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team
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Comments

POMEC Anand

from Delhi, Delhi

I had done successful online payment of Rs.680.36/- through Citrus payment. However HP dealer yet not received payment in his account. Resulted while delivery i have to pay in cash against cylinder. Request you please refund my money to my account. Online translation ID - P1904031059563599593880.

POMEC Anand's reply, Apr 7, 2019

hi. This is Anand Gaikwad from Badlapur & My Consumer number is 605705.I have been booked cylinder from HP gas (Booking no.545817)on 3rd April 19 & paid 680.36 rupees on received link from HP pay mantra. Payment has been successfully completed on Citrus payment solution through my UPI (Payphone) immediately. Post payment from Payphone i have received paid Trans.ID P1904031059563599593880 from Axis Bank.
However on 5th April 19 while received the cylinder delivery the person from HP gas agency stating that, they are not received online payment in their account and we have to pay them in cash. Without cash they are not able to delivered it. So we have paid again in cash as we don't have any option.Also Citrus Payment solution customer number is not responding at all. Request you please refund my money as i had paid 2 times.

Citrus Payment Solutions Customer Care's response, Apr 9, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team