[Resolved] Citrus Payment Solutions — paid property tax in ghmc app through citrus payment method | |
I have paid my property tax in ghmc app where citrus is payment gateway. The payment got succeed in bhim upi as approved, but same not done by citrus. The citrus has not confirmed payment success details to ghmc (Greater hyderabad municipal corporation). Bhim upi transaction details is:[protected] Date of transaction: 22 august 2019 Time: 10.6.59 am I have raised a complaint with citrus but did not get any response so far about my payment confirmation. Citrus support ticket number is : 05409577 Thanks, Ranjith Was this information helpful? | |
Sep 28, 2019 Complaint marked as Resolved Verified Support Aug 26, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Aug 26, 2019 Updated by ranjith_dev I have provided all the transaction details to your email id. Please act accordingly.Also make a note without seeing attachments dont ask send bank transaction details etc... I have sent all the details.  Verified Support Aug 27, 2019 Citrus Payment Solutions Customer Care's response Hi, Our team is already assisting you via Ticket ID 05409577. Kindly revert on the same for any further assistance. Regards, Citrus Support Team | |
 2 Comments | |
Comments
Sir my phone problem I am calling to customer service, but he was telling me not serviceble your amount will be refund please tell me your card number
and OTP than a he was my account blance 5999₹ debit OTGH txn#[protected]CITRUSpy KOTAK Mumbai. He was fraud me Please refund my amount my account my phone [protected]
and OTP than a he was my account blance 5999₹ debit OTGH txn#[protected]CITRUSpy KOTAK Mumbai. He was fraud me Please refund my amount my account my phone [protected]
Citrus Payment Solutions Customer Care's response, Aug 28, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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Our team is already assisting you via Ticket ID 05409577. Kindly revert on the same for any further assistance.
Regards,
Citrus Support Team