[Resolved]  Citrus Payment Solutions — Payment deducted but still showing failed in Zara app.

Hi,
I hve recently made a payment via gpay on zara app but it still shows pending! And got a mail from zara that if the payment is not made they will cancel the order! Please fix this!!!
UPDATE: INR 9, 330.00 debited from HDFC Bank on 10-OCT-21. Info: UPI-CITRUS SOLUTIONS [protected]@axisbank-UTIB[protected]-transactionDetail.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 14, 2021
Complaint marked as Resolved 
Verified Support
Oct 12, 2021
Citrus Payment Solutions Customer Care's response
Hi!

As checked, this transaction has been refunded on 11/10/2021 via RRN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information