[Resolved] Citrus Payment Solutions — payment default

Tanuj Bordoloi

from Guwahati, Assam

Address:

Jorhat, Assam, 785001

Dear sir/madam
I made a payment of rs.4553 against a registration at nios d. El. Ed through my sbi debit card with the details as rs.4553.1on pos80000580at nios citrus txn#[protected], but the problem is that the amount had been debited from my account but the payment was not successful with the particular transaction and the aforesaid amount has not been reverted to my account till today. So i hereby request you to look into the matter thoroughly and provide me the solution to get my money back.

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Nov 13, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Oct 02, 2017

Updated by Tanuj Bordoloi Citrus Payment Solutions — payment default

1 Review
Ta Tanuj Bordoloi on Oct 2, 2017 Mark as Resolved

Dear sir/madam
i made a payment of rs.4553 against a registration at NIOS d.el.ed through my SBI debit card with the details as rs.4553.1on POS80000580at nios citrus txn#[protected], but the problem is that the amount had been debited from my account but the payment was not successful with the particular transaction and the aforesaid amount has not been reverted to my account till today.so i hereby request you to look into the matter thoroughly and provide me the solution to get my money back.my email id is sarmah.[protected]@gmail.com

Verified Support

Oct 12, 2017

Citrus Payment Solutions Customer Care's response Dear Customer,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team