[Resolved] Citrus Payment Solutions — payment did not reflected to sun direct

Sai Kiran Reddy Gaddam

from Karimnagar, Telangana

Address:

Karimnagar, Andhra Pradesh, 505001

I tried recharging my sundirect acc with 200rs using upi payment (Ref no:[protected] on phonepe. Transaction was succesful and money didn’t reflected to sundirect app.
Sundirect smart card no: [protected] name: sai tharun reddy
Phonepe upi : 810*[protected]@ybl
So i request you take this into consideration and provide my refund as soon as possible. Thankyou!!

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Jul 11, 2019

Complaint marked as Resolved

Verified Support

Jun 06, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jun 06, 2019

Updated by Sai Kiran Reddy Gaddam •Citrus reference number:[protected]
•5th June 2019 and Amount m: 200rs
•Used phone number 810****052 ( hiding some numbers to avoid fraudulent calls)
• 810****[protected]@ybl

Verified Support

Jun 10, 2019

Citrus Payment Solutions Customer Care's response Hey,

as requested earlier, kindly share the above-required details via email at [protected]@payu.in and our team will assist you further on this.

Regards,
Team Citrus