[Resolved] Citrus Payment Solutions — payment done successfully but not received by merchant | |
Deepak parashar Attachments 3:23 PM (4 minutes ago) to support I made a payment of Rs 969.94 for HP gas booking through ezpay but the merchant has not received the payment. Kindly resolve the issue and refund the amount. Following are the details: 1. Citrus, Merchant and Bank Reference number: HP Gas 2. Copy of Bank statement indicating the debit for the required transaction: Attached 3. Transaction date : November 26, 2018 Time 8:06:31 PM 4. Transaction amount: Rs. 969.94 5. Email ID: [protected]@gmail.com 6. Phone number: [protected] 7. UPI used: Google Pay ([protected]@okaxis) 8. UPI transaction ID:[protected] Thanks & regards, Deepak Parashar, Mobile: [protected] Was this information helpful? | |
Jan 6, 2019 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Dec 02, 2018 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Verified Support Dec 02, 2018 Citrus Payment Solutions Customer Care's response Greetings from Citrus! Your transaction id OL[protected] processed on 26/11/2018 for Rs. 969.94/- is a successful transaction. Any concern regarding service delivery/refund/cancellation/change, we request you to contact HPCL. Below are the details for your reference:http://www.hindustanpetroleum.com. Feel free to write to us if any other information is required. Regards, Team Citrus | |
 Add a Comment | |
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Post your Comment