[Resolved] Citrus Payment Solutions — payment failed 2 times while paying comedk fees

Ajit560093

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka, 560093

Hi Citrus team,
Today (10th April, 2019), I tried to make comedk entrance exam payment two times but it got failed and amount debited from hdfc account both the times.,
In bank statement its reflecting INR 2, 427.14 + 2, 427.14 got deducted but in comedk payment page (Citrus) its showing payment failed.
Please let me know, when can I get money back and also please confirm is transaction is successful.

Transaction date- 10-April-2019
1st Transaction
HDFC Bank Transaction Narration
[protected]-CITRUSERAFOUNDATIONI
Ref Number[protected]

2nd Transaction
HDFC Bank Transaction Narration
[protected]-CITRUSERAFOUNDATIONI
Ref Number[protected]

Regards
Ajit K S
[protected]
[protected]@outlook.com

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May 16, 2019

Complaint marked as Resolved

Verified Support

Apr 12, 2019

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team