[Resolved]  Citrus Payment Solutions — payment issue for deled 2017

Address:795001

Payment not made
Sir,

I have made my payment for d. L. Ed course for untrained teachers on 12.09.17. The amount had been deducted from my account but the application status is still showing payment not made. As a result my principal is unable to verify and confirm my admission. My reference number along with other details are enclosed as image file.
Please fix this problem as quickly as possible.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 20, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Sep 17, 2017
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team
Complaint comments 

Comments

I couldn't confirm the transaction id because of having 3 transactions on that day 12 september,
Email id and mobile number used on that transaction is mentioned under:
[protected]@gmail.com
Mobile number: [protected]
Transaction through sbi net banking
Citrus Payment Solutions Customer Care's response, Sep 19, 2017
Verified Support
Hi,

We are unable to trace the transactions details with the provided information. Request you to share the updated bank statement.

Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information