[Resolved] Citrus Payment Solutions — Payment not received | |||
As per my conversation with your team, it was a failed transaction and money will be refunded in 4-5 working days but here it is mentioned it is a successful transaction. Ee the mail which i recieved as mentioned below:- Hi vidushi, Thank you for contacting us! Your transaction[protected]del —[protected] processed on[protected] for rs. 919.00 is a successful transaction. General Transaction typesale Statussuccess Date[protected]:00:48 Merchant txn id[protected]del —[protected] Citrus txn idol[protected] Source ctxupi[protected] Last modified[protected]:31:43 Amount919.00 inr Merchant name citycom networks private limited ftth Any concern regarding service delivery/refund/cancellation/change, we request you to contact citycom networks private limited ftth. Please find below contact details. Phone:[protected] Email:[protected]@spectranet.in Need more assistance? Please reply to this email, we’ll be glad to help you. Thanks and regards, Satyapal salve Support team Was this information helpful? | |||
Jun 3, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support May 03, 2017 Citrus Payment Solutions Customer Care's response Hi, We would like to inform you that the TXN[protected]DEL[protected] is successful at our end. Please get in touch with the merchant in order to get the service delivery status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Regards
Radhakrishnan N
[protected]
coimbatore
We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team