[Resolved] Citrus Payment Solutions — payment of 2199 was made to sundirect. but is not sowing on sun direct | |||
Hi, I recharged an amount of rs.2, 199. On sundirect through upi. My money is debited by citrus. But is not showing on my sun direct account. Please do the needful and reply. Here are the transaction details Citrus solutions pvt ltd has requested rs.2199.00 from you through upi. Donate directly for crpf martyrs via bhim. Send money to [protected]@sbi and help towards a noble cause. Your a/c no. Xxxxxxxxx6932 has been debited for rs.2199.00 on 7/4/19 9:33 pm towards beneficiary a/c no. Xxxxxxxxx1465 (Upi ref no[protected] Was this information helpful? | |||
May 13, 2019 Complaint marked as Resolved Verified Support Apr 09, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
I'm Sushant Someshwar Akre
Lgp gas online booking after company send the massege
HPGas BkngNo 554072 Con 607944 Bkng Clrd 29.Mar.2019 vanshree hp gas OTP 8939 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill
But this payment link prosses get the msg
Payment getway service not Available
Why? Please cooperation
Lgp gas online booking after company send the massege
HPGas BkngNo 554072 Con 607944 Bkng Clrd 29.Mar.2019 vanshree hp gas OTP 8939 http://ezpay.hpcl.co.in//ezypay//h//[protected] to pay for refill
But this payment link prosses get the msg
Payment getway service not Available
Why? Please cooperation
Citrus Payment Solutions Customer Care's response, Apr 12, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
20000rs transfer this guy my bank account TMB 06 / 04/2019 evening
Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process.
Regards,
Team Citrus.