[Resolved] Citrus Payment Solutions — payment of 2251.50 was made on djbmseva app through kotak cc.. amount was serviced by citrus pay but bill was not paid

Vivaantiku

from Delhi, Delhi

Address:	New Delhi, Delhi, 110005
Website:	Djbmseva app

Dear sir,
On 30/01/2018 I made a payment of ₹2251.50 on djbmseva app of my bill no.[protected] k.no. [protected]) through my Kotak credit card...amount was received by citrus pay ( transaction merchant number-008764)..but amount was not transferred to Delhi jal board as payment of my bill..the amount was then added in my next month bill as arrears by Delhi jal board..
Kindly look into the matter and solve it as soon as possible..

+1 photos

Was this information helpful?

No (0)

Yes (0)

Apr 26, 2018

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2018

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

• Citrus Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team