[Resolved] Citrus Payment Solutions — Recharge unsuccessful

shruthihr16

from Tarikere, Karnataka

Address:

Bangalore, Karnataka, 560037

Recharged my mobile no [protected] for 349 rs/- through myairtel app on 16 june 2016 amount got deducted from my icici account but recharge is unsuccessful. I have contacted airtel people they asked me to check with third party gateway people.
Dear customer,
Thank you for banking with icici bank.
You have made an online payment of inr 349.0 with transaction id [protected] towards payee citrus payment solution from your account xxxxxxxx8104 on jun, 16, 2017 at 12:49 hours.

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Jul 25, 2017

Complaint marked as Resolved

Citrus Payment Solutions customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2017

Citrus Payment Solutions Customer Care's response Hi,

We are unable to track the transaction with the information provided by you. Request you to share the Citrus Transaction id to get the status checked.

Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

Regards,
Citrus Support Team