[Resolved] Citrus Payment Solutions — Refund for failed transaction | |||
My transaction with goair was failed but the amount was deducted from my bank of india account. Till date i have not received any refund in my account. It was informed that refund will take place within 4-7 working days but till date no refund. Kindly help in this matter. Merchant site url: www.goair.in Customer name: yogesh tarkar Citrus order number: ctx[protected] Order date & time: aug 04, 2016 12:28:29 pm Status: fail Order amount: 11622.00 inr Was this information helpful? | |||
Sep 19, 2016 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Aug 18, 2016 Citrus Payment Solutions Customer Care's response Hi Yogesh, We understand your concern regarding the payment towards, “Go Air". We have checked the records and would like to inform you that the transaction id: CTX[protected] for11622.00 INR dated 04/08/2016 is an unsuccessful payment. We therefore, request you to kindly contact the customer care department of the card issuing bank. Any accidental debit to your account, will be auto reversed within 7 to 10 working days (excluding Saturday, Sunday and Bank Holiday). Failure of credit of the funds on the above time frame we request you send us the scanned copy of the card statement from the date of transaction until today for our review over [protected]@citruspay.com Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
The transaction ID shown on my bank account as follows -- CITRUS PA/[protected]/[protected] on 29-Aug-2016.
Kindly do the needful.