Citrus Payment Solutions — refund not received in respect of a failed txn

Address:Bangalore, Karnataka

I made an online payment of rs 428/ on 23/10/17 thro my sb a/c with icici bank with payment id [protected] for booking cinema tks, payee pvr shows. The txn failed which was also confirmed by the payee.in your website also. You have indicated sale/fail txn id [protected].
Though 10days have passed the amount has not been credited to my a/c.
Request early refund
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Citrus Payment Solutions customer support has been notified about the posted complaint.
Nov 04, 2017
Updated by cinema
PVR CINEMAS again confirmed that the txn FAILED and they have NOT issued the tkts. CITRUS is reiterating that txn was a success though they have indicated in their website the txn as SALE/FAIL. Pl. advise the CITRUS to refund the amount of Rs 428/ by cridit to my bank a/c.
Complaint comments 

Comments

Sir
I am BIWARUP SAHA, I was admitted b.ed bridge course through nios, but there is no updatation in school login.My ref no:B[protected]
TRANSACTION NO:[protected]
SCHOOL UDISE CODE:[protected]
Please refund my amount. In this account:[protected]
Ifsc code:SBIN0001721
Bank:SBI
Branch:SALAR

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