[Resolved]  Citrus Payment Solutions — request for resolution for dmrc smart card no.[protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear madam/sir

The payment of top-up, dated[protected]:51:08 merchant id 55703444 and[protected]:53:30 merchant id 55703627 are not successful. Please speak to payment gateway i. E. Citrus for amount reversal if not refunded yet.

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From: [protected]@eragroup.in
To: "avm team dmrc"
Cc: [protected]@gmail.com
Sent: saturday, october 5, 2019 11:06:14 am
Subject: request for resolution for card no.[protected]

Dear sir/madam,

This is to inform you that i have recharged my dmrc card no. [protected] through icici credit card for rs. 200/-on 01.10.19 and i have received the message that “inr200 debited on credit card xxxx on 01.10.19. Info:dmrctraffic.” but, unfortunately, on checking at top-up machine on 04.10.19 dmrc card no. [protected] shows the balance minus rs.22/-. For onward travel i have to recharge this card by cash for rs. 200/- on 04.10.19 on informing the counter staff at anand vihar metro station, he advised me to contact dmrc helpline no. 155370. On contacting this helpline no. They informed me to submit a written request to this id.

Therefore, i request you to kindly look in to the matter and revert this amount to dmrc card no. [protected].

Thanks & regards,

Reena