[Resolved] Citrus Payment Solutions — semester fee payment | |
Hello sir/madam, I am an engineering student of jis college of engineering, west bengal, which accepts semester fee through the gateway of citruspay. While carrying out my transaction yesterday dated 12 dec 2019, the amount got deducted from my bank account but the payment receipt didn't come. Kindly help me out sir/ madam, as it's a hefty amount. Thanking you, Your's sincerely Rohit ghosh Phone number: [protected]/ [protected] Was this information helpful? | |
Jan 15, 2020 Complaint marked as Resolved Verified Support Dec 14, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |
 2 Comments | |
Comments
Customer Id:[protected]Branch Name:PKR JAIN SCHOOL, AMBALAAccount Number:[protected]Account Type:Savings Bank SchemeAccount Balance:3, 767.96Transaction Date:06/12/19Transaction Type:DRTransaction Amount: INR 1, 087.00 Transaction Description:EBANK:[protected]/[protected]/CITRUS P
Citrus Payment Solutions Customer Care's response, Dec 22, 2019
Verified Support
Hi,
We request you to help us understand your concern along with Citrus transaction ID so that we can check with our team and assist you accordingly.
Regards,
Citrus Support Team
We request you to help us understand your concern along with Citrus transaction ID so that we can check with our team and assist you accordingly.
Regards,
Citrus Support Team
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We regret the inconvenience caused.
We request you to confirm your Citrus transaction ID so that we can check and assist you with the status.
Regards,
Citrus Support Team