[Resolved]  Citrus Payment Solutions — sun direct payment citrus solutions

I recharged rs. 591.00 inr to my sun direct account no: [protected] through your site on 23.06.2018 through state bank of india personal internet banking.
The transaction id of the above payment in my sbi online banking is [protected]igacrcect8. But the amount is not credited till now. My name is lokesh and my phone no: is [protected]. Please do necessary action to get my sun direct account get recharged as early as possible.
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Jul 25, 2019
Complaint marked as Resolved 
Jun 23, 2019
Updated by Løkësh Rëddy
Date:[protected]
Verified Support
Jun 24, 2019
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Comments

AXIeb7037811cdc4479bedf060ddca4d39f this is my transaction id. I paid to recharge sundirect DTH two days ago. Amount debited from my account but the recharge was failed. But the amount debited has not credited to my account. Neither I have received a message about the amount.

Citrus Payment Solutions Customer Care's response, Jun 26, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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