[Resolved] Citrus Payment Solutions — Transaction Dispute/Failed status | |
I did a net banking transaction for payment to Delhi Development Authority. The transaction got successfully executed from my bank account but failed from the receiver's end. Details are as follows: 1. Transaction Amount: 107040 (Rs 107030 to DDA and Rs 10 as charges) 2. Date: 7th July 2021, Time: Around 7 PM 3. Sender Bank Name: Axis Bank 4. Account Holder Name: Akshay Jain 5. Payment reference number (PRN) given by Axis Bank: [protected] I request you to kindly look into the matter and do the needful at the earliest. Was this information helpful? | |
Sep 8, 2021 Complaint marked as Resolved Verified Support Jul 16, 2021 Citrus Payment Solutions Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details for further assistance.• PayU, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used | |
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