[Resolved] Citrus Payment Solutions — transaction failed but money deducted | |||
When i did the recharge for sundirect through citrus portal, by using my sbi net banking, the transaction has been failed but the money of rupees 209 has been deducted from my account, the transaction reference no: [protected]igacdowrr3. Then i again recharged my sundirect with rupees 209 then it has done successfully but the transcation which has failed eariler has not been credited back into my account. Please make sure that my money has been credited to that same bank account Was this information helpful? | |||
Nov 12, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 12, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, Thank you for contacting Citrus! Your transaction id's [protected] processed on[protected] for 209.00 INR was not successful. In case of any deduction please get in touch with your bank as it might be an accidental debit. We appreciate your patience in the interim. For any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Thanks and Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
My payment get failed but money has been deduct of 1500 rs
I submit complaints many time but they did not reply me single time
Want my money back
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team