[Resolved] Citrus Payment Solutions — transaction fraud from kotak1194565 pos | |||
There have been 2 transactions from kotak1194565 each of rs 10000/- from my sbi bank account on 7th sept 2019 morning 8:59 am and 9:00 am. Both are illegal fraud transactions as i didn't do any purchase & my card was with me. Transaction details #1 : Thank you for using your sbi debit card 459xx6368 for a purchase worth rs10000.0 on pos kotak1194565 at citruspay kotak txn#[protected]. Transaction details #2 : Thank you for using your sbi debit card 459xx6368 for a purchase worth rs10000.0 on pos kotak1194565 at citruspay kotak txn#[protected]. Please resolve this to earliest and stop thugging people i have seen so many complaints from same pos but still no step taken from citruspay end Thanks Was this information helpful? | |||
Oct 17, 2019 Complaint marked as Resolved Verified Support Sep 09, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Verified Support Sep 13, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@ payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Verified Support Sep 16, 2019 Citrus Payment Solutions Customer Care's response Hi, Please note that all transactions processed through Citrus payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and Citrus will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your cyber cell and they shall facilitate you on the further process. | |||
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