[Resolved] Citrus Payment Solutions — transaction is executed but payment was not successful | |
I have done payment of jipmer mbbs entrance examination fees Rs.1513.28, paid by indian bank thru net banking Citrus-[protected]/jipm[protected] Ref:[protected], 21/03/2018, 13:46 Transaction is executed, but payment was not successful. But payment is not refunded to my account till date. Kindly process the refund immediately Regards Rahila Was this information helpful? | |
May 5, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Apr 04, 2018 Citrus Payment Solutions Customer Care's response Hi, Please note that this is a successful TXN via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |
 2 Comments | |
Comments
sir i have citrus owner so plz contact my no [protected].
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Please help me
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team