[Resolved]  Citrus Payment Solutions — Transactions failed but amount debited

Address:Amritsar, Punjab, 143001

Hello sir,
I was payed my fee 9000 on[protected] through debit card. But some internal reason my transaction is failed. But my bank account is debit with 9000. Please help me... Nd refund my amount in bank. Nd please contact me back as soon as possible..
Name :- sajjan rampa
Enrolment # :[protected]
Control no :-171r138933
Transaction id ;- 171r13833

Thanks...
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Jan 21, 2017
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Dec 19, 2016
Citrus Payment Solutions Customer Care's response
Hi Sajan,

We would like to inform you that the Merchant Txn ids -CTX[protected] is not successful at our end. In case of any deduction please get in touch with your bank as it might be an accidental debit.

For more help and assistance you can also write to us at [protected]@citruspay.com.

Regards,
Citrus Support Team
Complaint comments 

Comments

On 13.12.2016, i tried to pay my sundth recharge rs.2500.00 online through kvb internet banking. Transaction was unsuccessful but amount of rs.2500 was fraudulently debited from my kvb bank account no-1678.135.106 and not refunded till date. Details are as follows:
CITRUS-[protected]-sundirect.in-[protected]
Sir, i had transact two times my visa card for bank of baroda fees but both times it get failed and my balance get deducted both times but my transaction was unsuccessful both of times. so please refund my money back it was 400 -400 both of times. so total deducted amount is 800 Rupees.

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