[Resolved] Citrus Payment Solutions — upi payment - money deducted. ghmc property tax still due

varunsang7224

from Hyderabad, Telangana

Address:

Hyderabad, Hyderabad, Andhra Pradesh, 500013

I chose citrus payment upi on ghmc hyderbad property tax website to pay rs 5356 to ghmc property tax hyderabad on dec 31st. My money has been successfully transferred to [protected]@axisbank.

But the payment receipt has not been generated instantly. My property tax still shows due. Kindly return my money to my account as soon as possible.

Upi transaction id[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 6, 2020

Complaint marked as Resolved

Thanks to citrus solutions for resolving my issue.

Verified Support

Jan 04, 2020

Citrus Payment Solutions Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Jan 04, 2020

Updated by varunsang7224 Hi!
I have already sent a email to [protected]@payu.in on 31st DEC, 2019 and also on 3rd JAN, 2020.

Is [protected]@payu.in, the correct email ID I have to sent to?

In the email I mentioned the -
merchant, my email ID, vpa o[censored]PI transaction, amount, date of transaction and bank reference number. If you cannot help me, please direct me to superior of yours. Please escalate my issue and fix it ASAP.

THANK YOU.

Verified Support

Jan 06, 2020

Citrus Payment Solutions Customer Care's response Hi,

We regret the inconvenience caused.

We would like to inform you that your transaction with transaction ID[protected] was failed and the amount has been refunded to your source account on 31-DEC-19 and shall reflect into your account within 3 to 5 working days (excluding Saturday, Sunday and bank holiday).

Regards,
Citrus Support Team

Jan 06, 2020

Updated by varunsang7224 I received the money in my account. Thanks for returning the amount. Appreciate it.

Related Citrus Payment Solutions reviews

View all 2969 Citrus Payment Solutions Reviews

Comments

Saheb2

I have made a payment towards jus college fee payment of RS .46164.98.. but transaction failed and MONEY DEBITED... Til now the money do not get credited into my bank account...plz credit this today..it's very urgent...at the time of transaction I give my no.-[protected] and e-mail id-shirsendu.[protected]@rediffmail.com

Citrus Payment Solutions Customer Care's response, Jan 7, 2020

Verified Support

Hey,

We looked into it and would like to inform you that the transaction OL5077446385963827733 is successful at our end and the amount for the same has been remitted to the merchant and the transaction OL7105296952103717231 is pending. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
CItrus Support Team