[Resolved] Citrus Payment Solutions — wbsedcl payment but not success and deducted from my bank | |||
I payment electric bill from my sbi debit card but amount deducted from my bank account and bill payment not success, details are consumer id[protected], date - 04/09/2017, time - 19:07:31, rs. 521.28 deducted from my sbi bank a/c, for wbsedcl payment. But electric bill payment not success and this amount deducted from my sbi bank. So, i want to refund immediately this amount of rs. 521.28/- as early as possible. Was this information helpful? | |||
Nov 1, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Sep 26, 2017 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked. Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Citrus Transaction id - OTHPG 447700 WBSEDCL Kolkata.
DEDUCTION AMOUNT - Rs. 521.28/-
Deduction Date and Time - 04/09/2017, 19:07:31
My E-mail ID - snjb.[protected]@gmail.com
My Mobile Number - [protected]
SBI A/C NUMBER - [protected]
BRANCH - TAKI
IFSC CODE - SBIN0006867
So, i want to refund immediately this amount of rs. 521.28/- as early as possible.
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team