[Resolved]  Citrus Payment Solutions — wrong payment

Address:Lucknow, Uttar Pradesh, 226022
Website:www.myhpgas.in

R/Sir,

I have transfer a mount of HP Gas refil Rs. 691.78 through my SBI Debit card
on 12 May 2018, the transition id OTHPG078153, but unknowingly it had transferred to citrus Pushipam Pune instead of HPG (Raj Gas Agency Lucknow).
I would request you to refund the amount to my bank.

Thanks & Regards

Tara Dutt Bhatt
Lucknow
Was this information helpful?
No (0)
Yes (0)
Jun 25, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
May 24, 2018
Citrus Payment Solutions Customer Care's response
Hi Tara,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information