Citrus Payment Solutions — Zara online shopping

I have ordered from zara app on 9 nov 2020
The amount of rs 5410 has been paid through upi
Transaction id[protected] to [protected]@axisbank from kasturi.[protected]@okaxis google transition id CICAgKCd7pmwfw
The transaction is complete from googlepay
Zara has not processed the payment for my zara order no. [protected]
I request refund immediately
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why is citruspay solutions not looking or reverting back regarding my refund. i see a lot of complaints. this is not expected when our hard earned money is at stake.
Kasturi22's [Complaint's author] reply, Nov 10, 2020
i need a response
Citrus Payment Solutions Customer Care's response, Nov 24, 2020
Verified Support
Hi,

We regret the inconvenience caused.

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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