Citrus Payment Solutions — Zara payment on upi - amount deducted but payment did not reach zara | |
Hi I paid through upi on zara via citrus pay platform My amount was deducted from my google pay account but my zara order got and they mentioned payment not received as the reason Kindly refund my money Amount paid 4450 Upi transaction[protected] Transaction date July 16 Was this information helpful? | |
 3 Comments | |
Comments
Hi,
We regret the inconvenience caused. We would like to inform you that for any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant in order to get the status at their end.
We are a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.
Regards,
Citrus Support Team
We regret the inconvenience caused. We would like to inform you that for any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant in order to get the status at their end.
We are a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.
Regards,
Citrus Support Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
63%
Complaints
2969
Pending
245
Resolved
1777
+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.
• Citrus ID, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
Citruspay@axisbank
Prachixl13@okhdfcbank
Please share your email Id for further details