[Resolved]  Citrus Payment Solutions — zara product order

I ordered a zara product through paytm upi to [protected]@axisbank and zara people are denying any fund recieved and the zara people are saying it a system error all the transaction details are in the photo attached below how long will the refund take i have also mailed you guys regarding this i need help.. Hope you guys reply
Thank you

Preetam chalamala
+1 photos
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Feb 7, 2020
Complaint marked as Resolved 
Verified Support
Jan 07, 2020
Citrus Payment Solutions Customer Care's response
Dear Customer,

We regret the inconvenience this may have caused. Your transaction with the Citrus ID: OL[protected] processed on[protected] for Rs. 1780 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (for Card transaction & UPI transaction) (Excluding Saturday, Sunday and bank holiday).We appreciate your understanding with regards to this matter.

Regards,
Citrus Support Team
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