Citrus Payment Solutions — Zara UPI order failed money deducted | |
I ordered some products worth 1280 rupees from Zara India on 14 July with my UPI id [protected]@paytm, money got deducted from my account but my order was canceled, I contacted Zara and they told me that they didn't receive the money and they asked me to contact citrus payments for a refund, UPI transaction reference id[protected]. It's been almost a month and I still haven't received my money back. Was this information helpful? | |
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Aug 08, 2021 Updated by Ranjanv Here's the written confirmation Verified Support Aug 10, 2021 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further. • Citrus ID, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Aug 11, 2021 Updated by Ranjanv Email is used - [protected]@gmail.comTransaction date 14 July 2021 amount 1280   | |
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