Cleartrip — refund of pnr - c48rmi, trip id-[protected]

Address:Dakshin Dinajpur, West Bengal

Dear sir/madam,
We smt. Manju kar and mr. Amar jyoti kar, pnr no-c48rmi, flight no-sg657 dt.03/10/2017 could not board due to medical emergency and also boarding permission was refused by medical team of spicejet and advise to immediate medical assistance.
As per their advise we have applied for refund the full ticket money to the spicejet on 04/10/2017.
After that they have been approved our request and instruct to contract you (Same travel agency) for full refund, as per their email dt.07/10/2017. We could not connect your toll fee number.
So, we request you to make initiate to refund the money as an earliest. Refund amount may be credited to a/c no[protected] of ratan das, united bank of india, balurghat br. Ifsc code-utbi0blu261. (Amount debited from this a/c when purchased)
With regards.
Manju kar & amar jyoti kar
Mob. No-[protected]/[protected]
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Very bad response to my query. No information on refund of money, whereas Indigo has already refund money to Cleartrip. Later on put call on hold for long time & then disconnect.
Trip ID: [protected] Vivek Goel [protected]
Called on: 7th Oct at 6:50am

Not satisfy with the way customer team has respond. Never go for cleartrip
** Reminder**
Respected Sir/Madam,
We Mrs..Manju Kar and Mr.Amar Jyoti Kar, Clear trip Invoice no-[protected] dt.30/9/2017, PNR No-C48RMI, Spicejet, journey dt.03/10/2017. could not board as boarding permission was refused by medical team of Spicejet, due to medical emergency and advise to immediate medical assistance.
As per their advice, we have applied for refund the full ticket money to the Spicejet on 04/10/2017.
As on 07/10/2017 they informed us that the amount has been refunded into the same travel agency and also advised to contact to the same travel agency for the refund.
Therefore, we once again request you to kindly check the same and refund the same at an earliest.The amount may be credited to A/C no[protected], United Bank of India, Balurghat Branch, IFSC code no UTBI0BLU261 of Ratan Das.Or A/C no[protected], United Bank of India, Balurghat Branch, IFSC code no UTBI0BLU261 of Manju Kar.
Please note that Mr.Amar Jyoti Kar is now serious condition and we are needs lots of money for his treatment.
With regards,
Manju Kar.

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