[Resolved]  Fashion And You - Poor Service — Mango watch- not working

poor service — Complaint

This is the totally worst service which i have seen i am using Zee dish TV as well but the problems which i am facing with Sun TV thats totally disgusting and i has been only a week time when i installed the Sun TV but from that day to till now your people are not doing anything i had got the extra recharge packages for my current pack but till now those channels are not working and while installing the same i was not at home they have put just 8 to 9 metre wire while according to rules it shouldnt be less than 15 meters
So i request u people to resolve my issue otherwise i am going to take it back to u and also i going to log complaint against u consumer court as well.

IT — Poor Service

This was my very bad experience with GO AIR. I took a flight from Mumbai ( G8 193, FLT[protected] ) which was 3 hrs delayed from Mumbai,At the time of check in at Mumbai Airport my suitcase was locked and was in well condition,But when I reached Bangalore Airport I found that my suitcase was damaged badly and found it's lock in opened condition and some luggage was missing.Probably this was done due to poor service of GO AIR staff on duty.
Later on I reported it to one of the GO AIR officer on duty,he told me that the company will ,make an arrangement to repair the suitacse which was damagedand also assured that I will receive the Voucher of Rs. 250/- on my mail id.And till date I have not received any call from GO AIR.Moreover I tried so many times the customer care number of GO AIR but it all went in veins, always call is being put on hold that the staff is busy...busy.And after 10 min putting on hold the call gets disconnected.
This is the real image of the GO AIRLINES.I have an receipt in which I had taken the signature of that officer who was on duty at that time at Bangalore Airport.I was going to raise an FIR at polcise station but as my was suffering from fever and due do this problem I could not do so.Please suggest what to do next.

Vinay Mishra
Mb: [protected]
Bangalore

Fashion and You — Watch Not Delivered

I Paurched online on Monday 25th of Oct 2010, I got the conformation mail at 4:53 PM on same day.

Order Number 89720

But my order was dispatched on 12th of Nov 2010, and they relplied
"Please be informed that the order has been dispatched on 12th of November through Blue Dart vide awb no. [protected] and will be delivered at the earliest."

when I checked AWB No. on Blue Dart web site details as follows:

Waybill No : [protected] Reference No : 90236
Pickup Date 13 November 2010
From New Delhi
To Chennai
Status SHIPMENT DELIVERED
Date of Delivery 15 November 2010 at 15:20
Recipient Tilak
Screen Shot Attached

When I complaint about the same at their mail ID, After sending so many reminders they are not even replying my mails.

No Refund No Reply No Ddelivery.

@gsbanwait: The order 89720 which you have mentioned is not a confirmed order as the payment for this order was unsuccessful. This order is under name of MAYOOR SHAH which is from Mumbai.

Order 90236 was placed by Mr. Tilak Krishnamurthy from Chennai.

We would appreciate if you provide us the correct order, so that we can check the issue and resolve it at the earliest.

Thanks!
Team Fashion and You

Hi There Everyone,

Myself Arunraj Dhariwal, An Internet Enter-pruner I Myself have been suffering from Some Issues with FNY but still at some stage i beleive that they have been trying real hard to prove this Unique Concept of Retailing High Fashion International brands at very low prices, We step in to big showrooms we buy products at Full prices at most of the times, we are satisfied, here i bought Goods with an total value of Over a Lac of Rupees, i am sure i have saved around 30-40 Thousands as i compared my purchases.

I also referred this to a few friends of mine just because i liked it and of those 8-10 friends its only Me and one Another friend is suffering with some issues with FNY.

At some point if we calculate these sufferings total to Rs. 3-4 K in commercial value but FNY delivered us Worth over 50K so i somehow feel that servicing over 5 million user base and processing more then a lac of Orders in just past 2-3 months itself is not an easy task, its very well possible and expected to face issues as every person is this organization is a human being.

Also here on this complaint Website we see a few not over an hundred complaints for FNY try looking at The Social Website Facebook where you can see a whopping 5 Lac+ people who like FNY. I agree at times individual experiences may differ, but we cant state anyone or judge anyone as Fraud or Cheat without studying everything.

Further this company recently got an Venture Investment from Sequoia Capital, India which is an VC investment company of an value Equal to 8 Million USD (Approx 35 Crore Rupees) Now such big Investments by Giants like Sequoia are not made into Fraudulent and Cheat Companies.

I am not favoring FNY but trust me they are really working hard with issues, further now as company is enjoying this big capital it will surely invest in Expansion as Well as Customer Servicing and Improving things at their end.

Mr. Bahl who is the Chairman of this Company is a Big Visionary who earlier Promoted Big Online Ventures and is Very Instrumental in overall Development of the Company. Same is the Profile of Co-Founder Pearl Uppal.

Myself Raised Over 10-15 Mails for My Order No 57618 Dated 16/09/2010 POKER - Heritage Folding Chess 30X30 Which Trust me Was my Second order Out of Total 20 Orders on This Website. I Received all remaining 19 Orders but not this one, They attempted to Deliver it but it failed, Due to a Software Error at the Company which i believe is there as they have a problem mainly in case if you are keeping Shipping and Billing address diffrent (In case you want to Gift it to someone) there System Swaps the Names of Billing and Shipping Persons and keeps the Address same Eg. Billing is Mr. Arun and Sadar Area as Address in City Nagpur and Shipping is Mr. Rahul in Cantt Area of Varanasi he Will Make MR. Arun, Cantt Area, Varanasi. and Vice Versa, In This case there are problems even to the courier company.

I think company should work on this though i reported this error a few times but i guess it did not reach the right person.

All parcels i receive the have this problems, every single parcel hid the name of the Shipper in place of the name of the Receiver.

Further i have not received the product with respect to above stated order no.yet neither i received my money. May be i get it someday.

Also my Friend got Order No. 57082 Carlton London Shoes, which were mis sized, they asked her to Return the same she did after some mess with their local courier partner (Blue Dart) it was again not easy process to return them, even though she updated all the details of Courier to FNY she is still waiting for Size changed Boots or Refund.

Well if we see to these things closely these are orders which are more then 3-4 months old, as seen from their order number, currently order numbers are somewhere near 145000, and i am not facing any new issues, but yes my old problems are not being solved.

I think they will work on these small issues to overcome this problem, as their company will rise a lot.

BUT FNY SHOULD REALLY INVEST TIME AND MONEY TO IMPROVE CSD (Customer Service Delivery) For A Brighter Future. & I Am Sure This Year The Best Startup Award is Already Reserved of Mr. Bahl & Team FNY.

Best Wishes to Team FNY.

Arunraj Dhariwal