[Resolved] Snapdeal.com / Saree — No refund of money after order cancellation. | |
I have written the following thing to snapdeal customer support: Dear concern, I very much unsatisfied with your service. I ordered one item on 27th Aug 2012. It was cancelled by you on 13th Sept 2012. Today, it is 10th Oct 2012.Still I haven't got my money back. This is perhaps the 5th time that I am complaining you regarding the item. My Order No:[protected] Please refund my money with in 3 days. Otherwise I will file consumer case against you. WHERE I GOT REPLY FROM SNAPDEAL AS: Dear Subhakanta, Thank you for contacting Snapdeal.com. Please accept our sincere apologies for the inconvenience you may have experienced. With reference to your email in regards to the refund for the order number[protected], this is to bring into you notice that the refund against the mentioned order details has already processed from our end on[protected] & the same will be credited back within 7-21 working days depends upon your mode of payment. We would request you to kindly coordinate with your bank once. In case you will face any further issues please let us know so that we will take this matter up with the responsible department & help you with the refund reference number. TILL DATE I HAVEN'T RECEIVED MY MONEY BACK. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 11 4637 1100 [Customer Care]
+91 88 8825 4614 [Delhi]
+91 92 1269 2126 [Customer Care]
238, 1st Floor, Okhla Industrial Estate, Phase III, New Delhi, Delhi, India - 110020
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Please, expats out there, do NOT use Snapdeal, because if there is a problem with your product they will drag their feet, frustrate you, and on top of that, you lose. It took SEVEN WEEKS after several emails and phone calls to them for them to finally send a refund cheque, one in which I told them I would not be able to use because I do not have a local account to which the cheque has to be lodged. I asked them to give me a refund in the form of a coupon/voucher to use on their website, but they insisted that only cheques are offered for CODs. I asked if the cheque can be cashed since I don't have a local bank account, and they ignored my question in several emails. Now I have this cheque which is of no use to me.
What tops it off is that a Snapdeal agent earlier today (after I went to the bank) told me I would have to send back the refund cheque to them, at MY OWN EXPENSE, then they will apply credit to my Snapdeal account, the VERY THING I requested they do instead, and I asked before they prepared and dispatched the cheque, they knew full well of my concern, yet they ignored me.
So frankly they STOLE from me! No more SNAPDEAL! I have OPTIONS!!! Thanks Flipkart, Jabong.com, Babyoye, Urban Touch, Firstcry...and the list goes on!
Snapdeal please close my account as I see no option on the website for me to do so other than to unsubscribe SMS, and do not send me any more email offers either!
complaint # 1150016 order #[protected]