Clovia.com — AMount deducted, nor I received the amount nor the product even after following up for a month

Address:

G-52, Sector 6 Noida

I had placed an order with clovia on 13th Jun and since then I am following with the team and they have not refunded my money back nor they have shred the order.
I am following up since a month, I have shared the screenshot of transaction and the statement from the account as well but still no response.
They never call back and there customer care keeps on hold for a long time, there customer care is not 24hours service.
Even after sharing all the details they are not refunding my money back which is about 3069/-
Please do the needful and help me in getting my money back, I am literally sick of calling them again n again and talking to them