Clovia.com — DELAY in delivery of the order

I had placed an order on the 8th of June and it showed that the expected date of delivery shown is 17th June. My order no. Is 8719869, even now it is not packed also, leave alone its delivery. And there is no response from there customer care number. These are essential commodities, If such service is provided from there end, we as customers will hesitate placing our faith on clovia again.