Clovia.com — I returned my products, but money is not refunded

I returned my products as the quality is not good from such big clovia company, and it been three months, since i returned my products. Day by day since from 3 months i am calling but people are telling that to wait that the issue is been escalated.
Since from three they could not able solve Such an silky issue.i didnt expect this from clovia, worst company, bad company, fraud company.thry were not upto the mark to solve to give the customer satisfaction