Clovia.com — My order no.8772633 shown delivered But I never receive my Package

My order no.8772633 (ordered on 13.6.21 via online payment). Received an email at evening on 21.6.21 that it was delivered, I never received my Package. I gave my work address but none of my colleagues received it. Chatted with various Clovia agents via WhatsApp & App, but always told they will email me the delivery receipt for confirmation. BuT never got it. Also, tried many times at[protected], always kept waiting like 4-5 mins. Today (1st July), one agent called me around 17:04pm...BUT She disconnect my call while I was explaining my issue.
I want my Package or Clovia refund my money.