Clovia.com — order delivered but not received

Its very unfortunate to tell that repeatedly i have contacted customer service on phone and email regarding this issue. Yet i have not get any response.
09-sep-2019 itself order has been delivered at 10:00pm in chennai as updated in tracker.

But i have not received yet. Without my confirmation how can you deliver the product to some other person.
I have asked details of the receiver. That also you are not sharing.
Is there someone who can look into the issue and arrange the product or refund of the same.

Worst experience. Not expected from clovia team.