Clovia.com — order undelivered

I was supposed to receive my order today and i have received a text saying it has been delivered. I had no calls from any delivery person today and you people don't work after 7 and tommorow is a sunday. This is ridiculous and absolutey a pathetic customer service i have received. I had orders before and it has never been a problem but this time it is #. It's prepaid. I placed the order and got a message that this time i will get a surprise with my order and i think this was the surprise! So stupid! That's very annoying when i paid and didn't receive it and all i have is just a text. Silly! Nonsense and a shame on you clovia.