Clovia.com — Payment deducted from my account but order not placed

Yesterday i was placing order for a 4in 1 shaper but when I was making payment online the payment of 407 was deducted using my Phone pay app but order was not placed. I either want the order placed or need the refund immediately.i also made a complaint over phone pay app but i was guided that they received the money but might take some time to confirm the order.