Clovia.com — Payment done but no confirmation from Clovia, can't track my order

I have placed an order of 1359 on Clovia app and paid via gpay. The money has been deducted from my account and I received the confirmation email from the bank for the same. However, the application has no orders reflecting on my account. The agents are not addressing the issue, look into this ASAP
I chose Clovia to support Indian brands but this is utterly unexpected and unacceptable functioning of clovia