Clovia.com — Payment made and shows order failed

Address:

New Delhi, Delhi

Hi,

I made payment via netbanking and after doing the check out I didnt receive any mails of the transaction made and neither did I receive any mails or messages from clovia website regarding the order status and date of delivery. While checking my mail, I saw a mail which shows that the order wasn't completed successfully and asking me to do the same again.
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Kindly help me asap and I want my money to be refunded back within 7 business days.