Clovia.com — Product return issue

I placed a return of an product the very next day i received the product as the product quality was very very low and the size was small for me. After order its almost 2 month now the pick up has not been done. I have called on the call center 20 time to arrange a reverse pickup but the call center people are pathetic. they just know one line your issue will be resolved in 24-48hrs but even after 2month that day didnt came. Finally they have a answer the pick up service is closed for Hyderabad region. if that was the case why the mentioned on the website easy return policy, they should mention non-returnable i would'nt have bought the product. please close your store and call center as the service is pathetic, stop cheating customers.